CAF Modernizes the Relocation Services Program Delivery Model

Video / November 28, 2017

Transcript

Cold Lake, Alberta. It’s 3:00 in the morning, and Paul has just woken up with a start. His family is moving in two weeks… … but he’s just realized he hasn’t made arrangements for the pets! Halifax, Nova Scotia. In the comfort of her home, Joanne and her family review location options and find out more about the school her kids will be going to… Moving is a major family event. That’s why the Canadian Armed Forces is working hard to modernize the experience for you with a new relocation service which debuts December 1, 2017.  While relocation benefits will remain the same, the old service will be replaced with a more accessible system that helps you manage the process… AND gives you 24 hr online access to your personal file and all the necessary relocation information through your work computer or on your personal tablet or smartphone.  Now, everything from your relocation budget to all the nitty-gritty details of your relocation will be at your fingertips… even at 3 in the morning.And if you can’t find the specific answer you need online, a contact centre with over a hundred highly trained specialists will be open weekdays 8 a.m. to 8 p.m Eastern Time.    For your move you will be given a “cash card” so you won’t have to pay approved moving expenses out of your own pocket. The new reloadable, ReloCard will cover everything from meals and hotels to appraisers and lawyers.A trusted CAF partner for the past two decades, BGRS will deliver these new services to help you make well informed and well timed decisions.  The new model is flexible and customized to your needs. Members can receive estimates for expenses and will be provided recommended timelines to complete specific tasks and bookings. Quickly and easily, you’ll be able to: View your relocation budget, track and request advances of funds, upload receipts, track expenses, and submit claimsSearch general information at your destination for things like schools and hospitalsSelect third-party service providers, such as realtors, home appraisers, and lawyers Access important and relevant relocation information, including video presentations, fact sheets, and FAQs. Review emails or conduct live chat sessions, phone calls, and video calls in the “Communications Hub” … and much more.  More than anything, our modernized service puts you in control of your move, allows you to get the information you need at any time of day or night… … and we think it’ll help you sleep better.  To find out more visit us. Know your benefits!

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